Contact Center

Contact Center offers integrated telephone service, which is operational 24 hours a day / 7 days a week, with automated speaker service which can offer you information after you enter PIN code. Also contact center officials are available to you 16 hours a day, 7 days a week, starting from 8: 00 – 24:00.

Contact us:

You can call us on 038/240 230 100 to get information about the bank, our products and services, or through e-mail address: qendrakontaktuese@nlb-kos.com

 

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For comments, suggestions or complaints, you can contact us via following e-mail address: sherbimiperklient@nlb-kos.com

 

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Automated speaker service

Also contact center officials are available to you 16 hours a day, 7 days a week, starting from 8: 00 – 24:00.

Also we offer the automated speaker service where you will be able to receive information of your interest. Automatic information can be:

  • Account balance or outstanding balance of your loan, credit card etc.,
  • Information on transaction turnover,
  • Exchange rates,
  • General Information (i.e. due date for pension payments, salary payments etc.).