Frequently asked questions about electronic services
First time eKlik users, how to access the service?
First, access the eKlik service page via the link https://nlb.banka-ks.com/Account/Login. Click on the Activate user button, in the "Username" please enter the username and in the field "Activation code" please enter the activation code that you received at the bank during the eKlik agreement. After entering the username and activation code, you will be asked to create your personal password, which must contain uppercase letters, letters, numbers and symbols, minimum 8 characters. Once you have created the password, you will have access to the eKlik service, in the next access the users who have access to “info” only, will be logged only with the username and password, while those with payment rights will additionally be asked for OTP via mToken or Hardware TOKEN.
I forgot the password in the eKlik service, what should I do?
You can change your password by clicking on the "Reset Password" option located inside the eKlik service page. When changing the password, you will be asked for Name, Surname, Personal Number, email address, the last four digits of the bank card and the expiration date of the card. After completing the request, you will receive a notification email from the bank requesting the password change, you will be asked to validate the request for change, in which case you will have to click on the link inside the notification email. Attention: In cases when you have not requested the change of password while receiving such an email, it is your responsibility to contact the bank as soon as possible and request the blocking of the eKlik service.
I blocked m-TOKEN application or Hardware TOKEN, how to act?
Private clients or businesses, who possess "Hardware Token" physical device and their device is blocked, preventing access to the eKlik service, they should contact the Contact Center to synchronize the TOKEN device, while for those who are equipped with mToken and have forgotten the PIN code, have blocked mToken or changed their phone, may request new activation codes at the nearest NLB Bank branch.
How can I pay bills or taxes in e-Banking?
The procedure for making invoices, taxes or customs payments is simple, however for help on how to pay invoices with eKlik, you can consult the help included within the eKlik service.
What invoices can be paid by the eKlik service?
Customs payments, personal income tax, pension contributions, Electricity, Water, Telephone Bills, property tax, other payments for services received from budget organizations (ministries, regulatory offices, fines, courts, etc.)
How can I accept the activation code of the eKlik service?
You can receive the activation code of the eKlik service at the branch, by SMS or email in case you do not have a telephone number of local operators.
Cannot proceed with the initiation of the transfer to eKlik?
For your transfer to be successful, please make sure that any information provided on eKlik is correct. Also take care not to include symbols other than letters and numbers in the transfer description field, also please avoid using the letter "ë and ç".
I made the same payment with eKlik twice by mistake, how can I cancel one?
The request for cancellation of the payment should be sent by email to Qendra.kontaktuese@nlb-kos.com. The request must contain the reason for the cancellation and the details of the transaction, which details the unique transaction number, based on which the payment can be canceled by the Bank. The details of the payment transaction made by eKlik, are generated by turnover for the period or circulation by eKlik, exported in PDF and forwarded to the above-mentioned email.
