Privacy Policy

This document sets out the terms of the NLB mKlik, mToken and NLB Pay Mobile Application Privacy Statement from NLB Banka Prishtina. By accessing the NLB mKlik, mToken and NLB Pay app, you agree to be bound by these terms, and before you start using the app, the client must read these terms carefully.

This privacy statement sets out current policies and demonstrates the Bank's commitment to the client's financial privacy. NLB Banka Prishtina may change the content or services contained in the customer's mobile application at any time and without notice, and consequently the privacy statement of NLB Banka Prishtina may change at any time in the future.

NLB Bank offers financial products and services. When the client accesses the mobile application or link to any other application and / or website, it is advisable to read the privacy and data protection statements or agreements issued by such website, to determine the policies that apply to the information or data stored by that website.

NLB Bank's business is built on trust between the Bank and its customers. To maintain the confidentiality of all information provided by the client:

1. NLB Bank will collect only the required customer information regarding NLB Bank business development, compliance with legal and regulatory obligations and best practices, as well as risk management activities.
2. NLB Bank will use customer information to provide customers with better services and products, as permitted by law.
3. NLB Bank may pass on client information to other service providers or agents, as permitted by law. NLB Bank will ensure that service providers and agents are required to maintain due confidentiality and security standards regarding such customer information.
4. NLB Bank may from time to time be required to disclose customer information to government bodies, judicial bodies, law enforcement agencies or NLB Bank regulators, but NLB Bank will only do so when permitted or required by law.
5. NLB Bank will not disclose customer information to any external organization unless NLB Bank has the customer consent, is permitted or required by law or has previously informed the customer.
6. NLB Bank intends to maintain accurate and up-to-date customer information.
7. NLB Bank has strict security systems designed to prevent loss, destruction, damage and / or unauthorized access to customer information by anyone, including NLB Bank staff.
8. The staff of NLB Bank and all third parties with permitted access to customer information, are particularly obliged to respect the obligations of confidentiality of NLB Bank and information security.

By maintaining our commitment to these principles, we will ensure that we respect the inner trust you place in NLB Bank.

Data protection

The Client agrees that the Bank retains and processes personal data in accordance with the provisions of the applicable Law, regarding the "protection of the individual in relation to the processing of personal data". While the above policy is subject to change, all stakeholders should be regularly informed of its content and of accepting and agreeing to specific terms.